Most churches lose first-time guests before they ever become engaged members. Take the Second Visit Score™ and discover the hidden leaks in your guest experience — then schedule a free Second Visit Diagnostic Call to uncover the highest-impact fixes for the next 90 days.
Designed for lead pastors and executive pastors who want to improve guest retention and church health.
No guesswork. No lengthy process. Just focused insight and a clear path forward.
Answer a short series of questions about your church's guest experience. You'll immediately discover where guests may be slipping through the cracks.
Time required: approximately 10 minutes.
If your results reveal opportunities for improvement, book a complimentary 30-minute call. Together we'll identify your highest-priority gaps and outline practical next steps.
Complimentary. Confidential. Actionable.
Discover how strong your guest-to-second-visit pathway really is. This short assessment evaluates the key touchpoints in your church's guest experience and reveals where the highest-impact opportunities exist.
When you're finished, continue to Step 2 below to schedule your complimentary diagnostic call.
If your score reveals opportunities for improvement, let's identify the highest-leverage fixes together. This is a focused, 25-minute conversation — not a sales call.
A thorough walkthrough of your current first-visit and follow-up experience.
Pinpoint exactly where guests are disengaging and why.
Actionable, church-specific improvements you can begin implementing immediately.
A simple, prioritized roadmap for your next quarter.
The diagnostic call is just the beginning. Here's the path forward for churches ready to grow with intention.
Identify retention leaks and the missed opportunities inside your current guest experience.
Focus on the highest-impact improvements that will move the needle fastest for your specific context.
Build and activate systems that consistently improve second visits and long-term engagement.
Founder, Church Pathways
Richard brings together the systems thinking of an organizational psychologist with the pastoral experience of a local church leader. He understands both the operational and relational dimensions of guest retention.
His singular focus: helping churches steward the people God is already sending.
Lead pastors and executive pastors who want to understand why first-time guests aren't returning and build practical systems to improve retention.
We typically work with churches that regularly see at least 5 first‑time guests per month. Guest retention challenges aren’t limited by size—the systems just scale.
The Second Visit Diagnostic Call is 30 minutes. It is focused, structured, and designed to deliver immediate clarity — not consume your day.
No. The Second Visit Score™ and the Diagnostic Call are both complimentary. There is no cost.
It is strongly recommended. Your score results allow us to make the diagnostic call significantly more targeted and valuable from the very first minute.
The focus of the call is diagnostic, not a hard sell. If we both see a clear fit for working together beyond the call, I’ll briefly explain what that could look like, but there is no pressure or obligation.
After the call, you’ll leave with a clear 90‑day action plan. If there’s a fit, we can talk about installing the full Second Visit Operating System
Start with the Second Visit Score™ and uncover your biggest opportunities for improvement. Then schedule your complimentary Diagnostic Call to turn insight into action.
One path. One objective. One outcome — a church that keeps the people God is already sending.
Your Church Doesn't Need More Visitors.
It Needs to Keep the Ones God Already Sent.